Privacy Notice

Who is responsible

The website currently displays the REST Collection name and the address Blaauwklippen Road, Paradyskloof, Stellenbosch, Western Cape 7600, South Africa. The exact registered legal name of the responsible party and the appointed Information Officer have not been confirmed for this notice. For questions or requests about personal information, email hello@restcollection.co.za with “Privacy request” in the subject line.

Information we collect and why

Name, email address, and message are required to send an enquiry. Phone number and property selection are optional. If you leave out a required field, the business will not be able to respond through this form.

• If you use the contact form, we receive your name, email address, message, and any optional phone number or property selection you provide. We use these details to answer your question and handle the follow-up you request.
• If you submit a price-match request, we receive your name, email address, selected apartment, stay dates, the online price you found, and the screenshot you attach. Phone number and the link to the online price are optional. We use these details to review and respond to your request.
• If you open the booking form, your browser loads NightsBridge. Information you enter in that booking service is handled by NightsBridge for the booking process under its own privacy terms.
• The site stores your light or dark display preference in your browser’s local storage so it can remember your choice. We do not use advertising trackers. If analytics is enabled in Publishing settings, Replit analytics records page views and limited interaction events, such as opening the booking widget, successfully sending an enquiry or price-match request, and clicking a WhatsApp link. These custom events may include the interaction location or selected property, but do not include names, contact details, message text, stay dates, price information, or uploaded files. Analytics applies to the published site after it is enabled and republished.
• NightsBridge may use its own cookies or browser storage within the booking form. Its privacy practices apply when you open that form; see its privacy policy below.
• Our hosting and the external font and image services used by the site may receive basic technical request information, such as an IP address and browser details, when delivering or protecting the page.

Who receives information

• Contact-form and price-match submissions, including any price screenshot, are sent to REST Collection’s enquiry inbox through SendGrid, the email delivery provider. See Twilio’s Privacy Notice. The website does not keep a separate saved copy of submitted messages.
• NightsBridge receives information you choose to enter when you open and use its booking form. See the NightsBridge Privacy Policy.
• Replit provides application hosting (see its Privacy Policy and Data Processing Agreement). If analytics is enabled, Replit also processes page-view and interaction-event data for site-usage reporting. Google Fonts (Google Privacy Policy) and Unsplash (Unsplash Privacy Policy) supply fonts and images requested by your browser. Mapping and WhatsApp services receive a request only if you choose one of those links.
• Some providers may process information outside South Africa. The actual locations and transfer safeguards depend on the providers and the hosting region selected for a published app. The business still needs to confirm these details and its applicable transfer arrangements.

Retention and security

Contact messages and price-match requests (including uploaded screenshots) are sent to the business inbox through SendGrid; the website does not save them to a message database or keep a separate copy of the uploaded screenshot. This app does not apply a deletion schedule to emails in the business inbox, so the business needs to confirm and follow its retention practice. We limit form fields and upload size and use basic spam filtering. No online service can guarantee absolute security.

Please do not include payment-card details, identity-document numbers, health information, or other sensitive information in a contact-form message. Payments and booking details should be entered only in the booking service when required.

Your privacy rights

You may ask to access or correct personal information held about you, request deletion where appropriate, or raise an objection to its processing. To make a request, contact REST Collection using the email address above. You may also contact South Africa’s Information Regulator if you have a complaint.

Updates to this notice

We will update this notice if the site’s data practices change. Please check this page for the current version.