House Rules

Policies & FAQs

Everything you need to know before and during your stay at REST Collection.

Frequently Asked Questions

Terms & Conditions

Booking & Payment
  • A deposit of 50% is required at the time of booking to secure your reservation.
  • The remaining balance is due 7 days before your check-in date.
  • We accept major credit cards, EFT, and bank transfers.
  • All prices are quoted in South African Rand (ZAR). Applicable taxes and compulsory charges are shown before you confirm your booking.
  • Prices may vary based on season, length of stay, and availability. The price shown for your selected dates is the price for that booking.
Cancellation Policy
  • You may cancel an advance booking. Any cancellation charge will be reasonable and assessed in the circumstances, including how much notice you give and whether we can rebook the dates.
  • We will refund amounts paid, less any reasonable cancellation charge that applies. We will explain any deduction.
  • We will not charge a cancellation fee if you cannot stay because of the death or hospitalisation of the person for whom the booking was made.
  • If you do not arrive and have not cancelled, we may charge for the booking only to the extent permitted by applicable law.
  • We strongly recommend travel insurance for unforeseen circumstances.
Check-in & Check-out
  • Standard check-in time is 2:00 PM.
  • Standard check-out time is 10:00 AM.
  • Early check-in or late check-out may be available upon request, subject to availability and possible additional charges.
  • Self check-in is available for all apartments via secure keypad or lockbox.
  • Detailed check-in instructions will be sent 24 hours before your arrival.
House Rules
  • No smoking inside any of our apartments. Designated smoking areas are available outside.
  • Pets are not permitted on the estate.
  • Quiet hours are between 10:00 PM and 7:00 AM.
  • Maximum occupancy must not exceed the stated limit for each apartment.
  • Parties or events are not permitted without prior written consent.
  • Guests are responsible for damage they cause beyond fair wear and tear. We will explain and support any claim for repair, replacement, or additional cleaning.
Security Deposit
  • A refundable security deposit of R500 is required.
  • We will refund the deposit within 7 days of check-out. Any reasonable deduction must relate to damage beyond fair wear and tear or cleaning beyond what is normally expected, and we will explain the deduction.
  • The deposit is not part of the rental payment and cannot be used as final night's payment.
Liability & Insurance
  • Please take reasonable care of your personal belongings. Nothing in these terms excludes or limits liability where the law does not allow it, including liability for gross negligence.
  • Guests are responsible for their own travel and health insurance.
  • By booking, guests agree to comply with all house rules and policies.
  • If a house rule is breached, we will explain the concern and, where it is reasonable and safe to do so, give you an opportunity to put it right. We may end a stay for a serious or continuing breach, subject to applicable law. Any refund will be assessed fairly, taking the circumstances and any permitted charges into account.

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